Shipping Policy

Shipping Policy

At Primenestly.com, we’re committed to getting your order to you quickly, safely, and affordably. Please review the details below to understand our shipping options, rates, and delivery timelines.

1. Processing Time

  • Order Confirmation: Once you place your order, you’ll receive an email confirmation within minutes.

  • Handling: Orders are processed and packed within 1–2 business days (excluding weekends and public holidays).

  • Peak Seasons: During sale events or holidays, processing may take up to 3 business days.

2. Domestic Shipping (Within Pakistan)

Service Level Delivery Time Cost
Standard Shipping 3–5 business days Free on orders ≥ Rs. 5,000; otherwise Rs. 250
Express Shipping 1–2 business days Flat Rs. 450

  • Tracking: All domestic shipments include real‑time tracking. Use your order number on the Track Your Order page to view status updates.

  • Coverage: We ship nationwide, including Karachi, Lahore, Islamabad, Peshawar, and beyond.

3. International Shipping

Region Delivery Time Cost
South Asia 7–10 business days Calculated at checkout (from USD 15)
Middle East & GCC 10–14 business days Calculated at checkout (from USD 20)
Rest of World 14–21 business days Calculated at checkout (from USD 25)

  • Customs & Duties: International shipments may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient.

  • Tracking: You’ll receive a tracking number once your parcel leaves Pakistan.

4. Packaging & Safety

  • We use reinforced, eco‑friendly packaging to protect your items in transit.

  • Fragile or premium items (e.g., jewelry) receive additional padding and a protective inner box.

5. Shipment Notifications

  • Order Shipped: Email confirmation with courier and tracking link.

  • Out for Delivery: SMS alert (if mobile number provided).

  • Delivered: Final confirmation email.

6. Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 48 hours of expected delivery.

  • Email infoprimenestly@gmail.com with your order number and photos of any damage. We’ll arrange a replacement or refund immediately.

7. Contact Us

For any questions about shipping or to request an expedited solution, reach out:

Thank you for choosing Primenestly.com—where style meets swift delivery!