Refund Policy

Refund Policy

At Primenestly.com, your satisfaction is our top priority. As the owner, I personally guarantee a smooth, hassle-free refund process for any qualifying order.

1. Eligibility for Refund

  • Timeframe: Requests must be submitted within 14 days of delivery.

  • Condition: Items must be unworn, unwashed, and returned in their original packaging with all tags attached.

  • Non-returnable: Final-sale items (clearance), gift cards, and personalized/custom products.

2. How to Request a Refund

  1. Initiate: Go to our “Track Your Order” page and click “Request a Refund”, or email us at

    • infoprimenestly@gmail.com

    with your order number and reason for return.

  2. Approval: Once we verify eligibility, you’ll receive a prepaid return label by email within 1–2 business days.

  3. Ship Back: Pack the item securely, affix the label, and drop it off at the nearest courier.

  4. Confirmation: We’ll notify you as soon as your return is received and inspected.

3. Refund Timeline

  • Inspection Period: 2–3 business days after we receive your package.

  • Refund Issued: Within 5 business days of inspection, your refund will be processed to your original payment method. You’ll receive an email confirmation with the refund details.

4. Questions or Assistance

If you need help at any stage, contact our support team directly:

  • Email: 

    • infoprimenestly@gmail.com

  • Live Chat: Available on the “Track Your Order” page

Thank you for shopping with Primenestly.com. We stand behind every product—and every purchase.