FAQ's

Frequently Asked Questions

1. How long does delivery take?

Delivery typically takes 3–7 business days, depending on your location. Delivery times may vary during holidays or peak seasons.

2. What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD)
• Debit/Credit Cards (if enabled)
• Other secure payment methods available at checkout

3. How can I track my order?

Once your order has been shipped, you will receive tracking information through email, SMS, or WhatsApp (if available).

4. Do you offer returns or exchanges?

Yes. We offer returns and exchanges according to our Return & Refund Policy. Please review the policy page for complete details.

5. What should I do if I receive a damaged or incorrect item?

Please contact our support team within 48 hours of receiving your order. We will work to resolve the issue as quickly as possible.

6. Can I cancel my order?

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation may no longer be possible.

7. Do you ship nationwide?

Yes, we deliver to most locations across Pakistan. Delivery availability may vary for certain remote areas.

8. How can I contact customer support?

You can reach us through:

📧 infoprimenestly@gmail.com
📱 0328-1362863
🌐 Contact us 

9. Are your products high quality?

Yes. At Primenestly, we focus on offering carefully selected products that meet our quality standards and customer expectations.

10. Is my personal information secure?

Yes. We take customer privacy seriously and use secure systems to protect your personal information.