🚚 Shipping Policy
Shipping Policy
Thank you for shopping with Primenestly. We are committed to delivering your orders safely and efficiently.
Order Processing
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next business day.
Delivery Time
Estimated delivery times:
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
Please note that delivery times are estimates and may vary due to weather conditions, courier delays, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
We may offer free shipping on selected products, promotions, or minimum order values.
Order Tracking
Once your order has been shipped, tracking information will be provided through email, SMS, or WhatsApp (where available).
Customers can use the provided tracking number to monitor the status of their shipment.
Delivery Attempts
Our courier partners may make multiple delivery attempts. If the delivery cannot be completed due to an incorrect address, unavailable recipient, or other issues, additional charges may apply for re-delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details. Primenestly is not responsible for delays or delivery issues resulting from incorrect or incomplete address information.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transit, please contact our customer support team as soon as possible. We will work with the courier service to resolve the issue.
Contact Us
For shipping-related inquiries, please contact us: